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Verified Reviewer New Reviewer

2.3
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Update by user Mar 31, 2020

https://www.youtube.com/watch?v=UcO7ffDnov0&feature=youtu.be

Original review posted by user Mar 31, 2020
Today 3/31/2020 a staff member lied on me saying last time I came I was rude despite never had said anything rude and do my best to be respectful when I asked what did I do/say wrong they couldn't tell me I...
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1 comment
#1957758

I agree with you on the employees being rude. I started donating about the time your wrote your post.

About a month or so in I noticed the BS going on in there. But this past few months they must of gotten in trouble.

They dont act like that anymore. I'm glad because I was getting ready to go to a different center to donate.

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Featured
ID
#1846094 Review #1846094 is a subjective opinion of poster.
Pros
  • Money for plasma
Cons
  • Customer service and company policies
  • Terrible attitude from staff
Preferred solution
Let the company propose a solution
Most helpful review

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Verified Reviewer New Reviewer

1.5
Csl Plasma - Poor go to another location
Csl Plasma - Poor go to another location
Csl Plasma - Poor go to another location
Csl Plasma - Poor go to another location
Never enough staff ...i donate at the csl in pontiac ,MI on telegraph and i really believe that dont care about the wait time i have stood in the access control line for over 2 hours ...the employees look at us like we the problem.i mean they have 1 person taking down...
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7 comments
#1951986

Well all Csl’s are set up being understaffed and too many donors. If you can’t wait then don’t donate...

You said you tried to apply yourself, but if you get the job you will see why the staff always talks about leaving or new job. Why would they apologize for the long wait?

You don’t think there will be a line to get free money...Like I said before if you don’t like the wait time, don’t donate or come at another time. Y’all expect too much from a donation place .

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Featured
ID
#1785947 Review #1785947 is a subjective opinion of poster.
Location
Pontiac, Michigan
Service
Csl Plasma Customer Care
Pros
  • Clean building
Cons
  • Wait time
  • Rude staff
  • Employees talking to customers about other employees
Preferred solution
Better customer service

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Verified Reviewer New Reviewer

Poor service. No phlebtomist showed up for work after I drove 20 miles to donate

1.0
Drove 20 miles to donate and when I got there none of their phlebtomist showed up for work. Now I'm out my time and gas. This place if a joke.

User's recommendation: Find another company to donate at.

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ID
#2618142 Review #2618142 is a subjective opinion of poster.
Location
Smyrna, Georgia
Product
Csl Plasma Facility
Cons
  • Will demean you for no reason
Loss
$25
Preferred solution
Let the company propose a solution

Management

Poor time management and staffing is an issue at this Hagerstown MD donor center. I talked with the nurse that is in charge of this center and it's always excuses and not listening. Wait time for check in is 30 mins or more, I have went different times and the wait is the same.
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ID
#2615054 Review #2615054 is a subjective opinion of poster.
Location
Germantown, Maryland

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Exceptionally long wait and absent managerz

2.3
The manager gave me 10 bucks and said sorry. He completely missed the point and i am not at all satisfied
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ID
#2610634 Review #2610634 is a subjective opinion of poster.
Location
Tempe, Arizona
Preferred solution
The supposed "site manager Terry" to stop being nonchalant about long waits and for him to lose his job. His excuses and piddly 10 buck resolution is an insult

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Verified Reviewer New Reviewer

Experience at Csl

4.0
Delhi location was very clean and service fast. Only complaint is when bad stick, first thing staff say is what did u eat yesterday. When what was eaten had nothing to do with process. It simply was a bad stick. Which happen occasionally.

User's recommendation: If this happen to u. Dont let it keep u from going back. But if u feel ur stick is bad dont hesitate to let them know ur not comfortable with stick.

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ID
#2610594 Review #2610594 is a subjective opinion of poster.
Pros
  • Clean and fast
Cons
  • Very little
Loss
$300
Preferred solution
Full refund

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Verified Reviewer New Reviewer

1.8
I am writing to let you know that I just hung up with one of your customer service reps @2:10 est time. I was calling to complain about the referral program via the app that has CSL plasma on it! She raised her voice and told me to complain to the developers of the app...
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ID
#2609275 Review #2609275 is a subjective opinion of poster.
Location
Newtown, Pennsylvania
New Reviewer

Referral fee I did not get

Get nothing but to run around and nothing but phone numbers with recorders and nobody wants to answer your questions at the plasma center
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ID
#2602647 Review #2602647 is a subjective opinion of poster.
Location
Westwego, Louisiana
Loss
$150
New Reviewer

Dry upset to be looked at like a comment junkie and treated as such

4.0
I was on my second visit fir this year when I guess I answered on of the questions wrong. Was sent to talk to medical. She then called in head nurse asked what medications I was on and because I didnt realize that they didnt have Bufornophen listed she said I deceived them even though I told them when asked. The head nurse differed me for life. And looked at me like I was a needle using junkie instead of someone that had back surgery in 2013 and after it wanting to take pain pills was put on suboxin / subutex .. I dont think she was fair
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ID
#2600046 Review #2600046 is a subjective opinion of poster.
Loss
$125
Preferred solution
Apology
New Reviewer

Referred a friend who donated and never got paid

1.5
Referred a friend who donated and never got paid. Have placed many calls to CSL 'S CORPORATE OFFICE. No response. No satisfaction. No help. Pitiful Corporate response. Silence.

User's recommendation: Don't trust their referral program.

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ID
#2592504 Review #2592504 is a subjective opinion of poster.
Product
Csl Plasma Facility
Pros
  • Good phlebotomists
Cons
  • No response after reporting bugs or feedback
Loss
$150
Preferred solution
Deliver product or service ordered
New Reviewer

Ive been permantly deferred

2.3
They were very rude to me and my sister are making wrong accusations and even though when we try to talk to them explain they just stick to their story and can't wait to get rid of us knowing that my whole family goes here to donate plasma I've tried to speak to the manager quite a few times and I got the same respond they don't like to listen to customers they only listen to their employees that was having a really bad day and believed her over us even though she's not telling them what just happened.happened.better bbett
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ID
#2575268 Review #2575268 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Csl Plasma Receptionist
Pros
  • It was good
Cons
  • Absolutely no concern for donors time
Loss
$400
Preferred solution
To let me donate and really work with people coming over there to donate by spending all that time twice a week.
New Reviewer

Ive been permantly deferred

2.6
I and my sister was treated so badly by the staff member We were accused of something we didn't do and they keep on saying that they believe they're employed over us even though I explained what the situation was and they're making wrong accusations I've tried to reach out to them couple times I also called customer service to complain about the situation that they took everything the wrong way and it was not fair to treat customers knowing that my whole family comes to plasma to donate I also contacted the manager, and he was supposed to return my call and I can't even get a hold of him terrible experience. unaccepted
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ID
#2575263 Review #2575263 is a subjective opinion of poster.
New Reviewer

I have questions on why I was denied for donating plasma

So I went in a while back and got signed up to donate plasma, and because I answered that I have a reaction to latex and nickel they told me that I would need a doctors note.This morning I bring in the doctors note to my local CLS plasma, and they straight up told me no even with a doctors note. So Im curious to why I was told to get a doctors note from a doctor that I have seen for mini years, and knows how I react to these things. Just to be shot down??
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ID
#2572155 Review #2572155 is a subjective opinion of poster.
Preferred solution
I want to be able to donate.

Participated in refer a friend program and neither of us received our money

I participated in the refer a friend program and neither he nor I were awarded our money our points for a participating I called customer service once before and the lady told me it would be taken care of I think that was like almost 2 weeks ago so I
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ID
#2571068 Review #2571068 is a subjective opinion of poster.
Location
Chicago, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I want to speak to someone who can edit my account information on the app or delete my account so I can start over

I said when I was registering for the app that I had not donated yet. But if I wanted to put my donor number, I should have selected yes. I already have a donor number but was deferred until July because of the fact that I donated a whole blood last week.

User's recommendation: Make sure you say you have donated if you want to put in your donor number.

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ID
#2568365 Review #2568365 is a subjective opinion of poster.
Pros
  • App problem
Cons
  • App problem
Preferred solution
My account in the app should say my donor number. But it will not let me put that information in. And it won’t let me delete the account and start over
New Reviewer

Referring a friend and wasn’t given bonus

2.3
Was told a would get 150.00 for referring a friend then was told the app has problems but I would receive my bonus with reward points that was over a month ago. CSL has always been a nice place to go donate but I wont refer another friend because they referred someone and they didnt get paid eithier

User's recommendation: Don’t refer because you won’t get bonus.

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ID
#2554243 Review #2554243 is a subjective opinion of poster.
Service
Csl Plasma Referral Program
Pros
  • Fast service
  • Friendly staff
Loss
$150
Preferred solution
The referral money promised
New Reviewer

Referral program

3.2
I sent several people my referral link. They have gone and donated and I havent received any referral bonuses. Please call me 716-909-****
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ID
#2540763 Review #2540763 is a subjective opinion of poster.
Location
Niagara, New York
Service
Csl Plasma Referral Program
Cons
  • Never received my referral bonus
Preferred solution
My Referral bonus

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