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3.0

After years away from donating plasma, I decided to try it again. I spoke with some very nice people on the phone and at the collection site, and was told that I would be treated like a new donor because of the amount of time I had been away.

No problem. Let's just do it. After taking the new donor's name, and verifying photo ID and social security card, they ask when you last ate and what you had for your last meal. If they don't believe you ate the right thing recently enough, they make you go have a meal before they will do anything else.

After eating, they require that the donor read a book of information and then watch an informational video. After waiting for the other people ahead of you to finish, of course. After about two hours I could see that things weren't moving along quickly, so I asked that they verify that my proof of address was adequate for their needs. Although it was all valid and accurate they didn't accept what I had with me.

They could have checked the address verification when they checked the ID, but didn't. They made me leave the facility, buy and eat a sandwich, read a book, and watch a video first. It appears to me that the system is not set up to handle new donors efficiently. The people were nice and helpful.

It isn't the worker's fault that they do not have an efficient system. Being short-handed did not have much to do with their built-in inefficiencies, but it didn't help matters. If / When you go, be prepared to meet some nice people and to spend as much time as it takes.

Relax. Don't make any commitments to be anywhere for the rest of the day.

Reason of review: Poor organization wasted my time.

Preferred solution: Before making people waste time, check all of their documents..

Csl Plasma Pros: Nice people.

Csl Plasma Cons: Inefficient system.

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