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Contact Csl Plasma Customer Service

Csl Plasma Phone Numbers and Emails

Toll-Free Number:

  • (866) 275-6800
    Recent Donation Experience/Questions
Call customer service
Send Message

Customer Service:

  • (877) 855-7201
    Lost, Stolen or Expired Card: BLUE/BLACK Card (Mastercard)
  • (866) 275-0200
    Lost, Stolen or Expired Card: RED Card
  • (561) 981-3700
  • (866) 692-9282
  • (866) 656-5913

Legal:

  • (833) 704-0018
    US Toll Free

Csl Plasma Emails:

Customer Service
Legal
Privacy Inquiries
Media
Marketing Inquiries
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More phone numbers and emails Less phone numbers and emails

How to Contact CSL Plasma Customer Service?

Most Popular Number:

(866) 275-6800
Recent Donation Experience/Questions
Total calls: 1 242 Issues resolved: 23 Last call: Mar 19, 2025
author avatar
PissedConsumer Reporter

The main CSL Plasma customer service number is 1-866-275-6800. Call here or send a message if you want to share your donation experience or want to find out more details about plasma. If your readable card is lost, stolen, or expired, dial one of the following human plasma collecting company contacts: 1-866–275-0200 (Paysign card), 1-800-238-9762 (Pre-paid Onbe card), 866-692-9282 (Bank of America, for English), or 866-656-5913 (Bank of America, for Spanish).

The CSL Plasma headquarters address is: 900 Broken Sound Parkway, Boca Raton, Florida 33487, United States. Go here if you have previously arranged a meeting with a company representative to discuss certain corporate-related issues face-to-face. Want to visit the nearest CSL Plasma center address? Follow the “Find Nearest Center” hyperlink in the top part of the company official website, enter your city or state in a special field, and click on the “SEARCH” button.

The company specialists are ready to answer all your questions at 1-866-275-6800 during the following business hours: Monday through Friday from 5:30 a.m. to 11 p.m. EST and from 6 a.m. to 10 p.m. EST on the weekends. An online chat option is available during the same days and hours. As for when the nearest CSL Plasma center doors are open, find out this information in the block with the company address, which you’ll find after going to the “Find Nearest Center” page.

If you want to share your feedback or have some inquiries, follow the “Click here” hyperlink in the second block of the “Contact Us” page. Are you a journalist who prepares news about CSL Plasma and donation centers? Sent your requests to the following CSL Plasma email: Plasma.Communications@CSLPLASMA.COM. With marketing related inquiries, apply to the specialist on Plasma.Marketing@cslplasma.com. Are you interested in partnership with CSL? Contact at the following CSL Plasma contact: Business.Development@CSLPLASMA.COM.

Csl Plasma Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Csl Plasma Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Csl Plasma is 8662756800. 49% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 92% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Csl Plasma may ask you for the following information to identify you as a customer: first and last name, social security number or customer id or account no.

View full overview ›
PissedConsumer Club

Contact Information

Csl Plasma Website:

Csl Plasma Help Center:

Corporate Office Address:

CSL Plasma Inc.
900 Broken Sound Pkwy NW #400
Boca Raton, Florida 33487
United States

Csl Plasma Customer Service Reviews

1.9 / 5
Poor
Nairobi Clv
Dollar access
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

The issue has not been resolved at this point. I am told to wait.

Can not access the information in relation to my dollars on my CSL credit card. My card will not register.

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Eric M Gcu
Very rude discriminated, unprofessional.

Terrible customer service. I was treated like I was not an equal.

As if I was a trouble maker and they were not going to argue with me. No matter if I was right or no they were not hearing it. I was not going to get a new card from them ever again. Even though I donated there hundreds of times of the last few years.

No apologies no thanks. Just that I would not get a new card until I called the bank. Why is it different to get one from them or the bank? Will I never lose the bank one?

Will the bank charge me?? Nope. So I don't understand. Oh she said the bank does in fact charge her for debit cards.

They let everyone slide passed the 3 card limit in their policy but not me nope.

They racially profiled and singled me out I feel like. I can't tell them anything because they will have me deferred

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How Good is Csl Plasma's Customer Service?

Rosamaria Ywy
Rosamaria Ywy
Feels Disappointed | May 08, 2024

It started out good until I was attacked and kicked out for no reason..A I still haven't heard from anyone

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Ofilia Aso
Ofilia Aso
Feels Satisfied | Dec 29, 2023

Awesome experience

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Johnnie Ged
Johnnie Ged
Feels Disappointed | Jul 22, 2023

Most horrible customer service because you don’t get to talk to anybody and you do not get an answer

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Damarrion Jgl
Damarrion Jgl
Feels Disappointed | Jun 30, 2023

Not good at all

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Partick Bnd
Partick Bnd
Feels Disappointed | Apr 03, 2023

I’ve been a returning donor… this was the first time I’ve had an issue getting my donation fee.

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Naveah Jzq
Naveah Jzq
Feels Neutral | Feb 03, 2023

Good. Hope they can solve my problem

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Summary of Csl Plasma Customer Service Calls

2.5K TOTAL
CALLS
03:13 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Csl Plasma?

Product/ Service Question:

  • “Upset about taking needle out of arm policy”
  • “Can't access my ACTIVE acct”
  • “My my isn't available to withdraw for the 2nd time”

Request for Information Question:

  • “I can't check my balance or get into my account”
  • “Check my balance”
  • “Need help”

Cards Question:

  • “Card balance transfer to my new card”
  • “Money not on card”
  • “Credit card will not register”

Account Question:

  • “Locked out”
  • “Balance”
  • “Give rewards”

Staff Question:

  • “Customer service representative”
  • Very rude discriminated, unprofessional.
  • “Discuss service provided”

Payments and Charges Question:

  • “Transaction”
  • “Unrecognized charge on my card”
  • “Fraud on card”

Shipping and Delivery Question:

  • “Didnt get paid”
  • “I didn't receive my payment”
  • “Did not receive referral bonus”

Employment Question:

  • “W2”
  • “Need a copy of my w2”
  • “Have yet to get paid for today's donation”

Activation/ Cancellation Question:

  • “Activate card”
  • “I need to activate my card”
  • “To activateccard”

Website/ Application Question:

  • “App is down. Need info on card”
  • “App issues”
  • “App malfunctioning”

Return/ Replace Question:

  • “Would like. To know if I can get a returning donors coupon”
  • “Need to change pin”
  • “Need to change my pin”

Refund Question:

  • “Refund”
  • “Compensation”

Other Question:

  • “Because nobody aswwer the phone and I'm getting ready to go to another plasma center”
  • “Something is wrong with my donation info”
  • “Having trouble with the app”

Compare Csl Plasma Customer Service To

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