Antania Dmy
map-marker Portland, Oregon

You haven't explain why I was turned away

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Why was I turned away only three block they said my address wasn't qualified help me with this one ok
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User's recommendation: No not until this is straighten out

Frederick A Jky

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Verified Reviewer
| map-marker National City, California

To make complant

First of all i got to let you know that im a truck driver and i go nationwide.I donated at a center in National City Ca. Nov.9, i had been driving and took a break, so i went to donate.

While donating my left leg start cramping, which for me that's nothing new. The manager deferred me for 7 days she said. Nov.27. I go to donate in Greensboro NC.

And find the deferr is still there. The manager said she couldn't remove it till i go back to National City Ca. To get it taken off, why do i have to go cross country to get it taken off? She said she would take it off but i got to come back to National City Ca.so i can't donate anywhere.

It's been a month now i don't see why i have to go back cross country to get it off. It seems after a screening from medical at a center i could be cleared.

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Preferred solution: The deferral taken off my profile.

Cathy K Wgr

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Verified Reviewer
| map-marker Allentown, Pennsylvania

Referral Bonus

Donated did a referral ask them to make sure I would get the referral bonus they say they didn't have anything to do with that , so we put referral code in and now I called customer service and they say we did it wrong , so basically it was a rip off they knew what they were doing
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Loss:
$50
Pros:
  • I like it there
Cons:
  • Ripped me off for my referral

Preferred solution: My referral bonus

User's recommendation: Ask first before you do a referral call customer service

Anonymous
map-marker Chicago, Illinois

Cards

I am a platinum member but your corporate has me down is a silver member I never received a platinum membership card nor have I ever received one bonus for anything
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Aaron S Ucc

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Verified Reviewer
| map-marker Dallas, Texas

Bonus/Rewards

I was a new donor on 11/03/2022. My 2nd donation was on 11/05/2022. My 3rd donation was on 11/10/2022. My 4th donation was on 11/14/2022. I will be donating for the 8th time in November today. There is a new donating bonus of $50, $25 after the first donation and $25 after the 2nd donation. On 11/13/2022 I received $25. But I never received the other $25 donation. When I go to the "points history" on the CSL plasma app it says I lost 1800 points due to inactivity. But I haven't been inactive. Please help me get the 2nd $25 bonus. Thank You!
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Leroy V Hsg

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Verified Reviewer
| map-marker Denver, Colorado

Been donating plasma 3 years.

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Just waiting for my protein levels to come in so I can start donating plasma again their just back up.
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User's recommendation: Be patient..

Tiffany C Uwu
map-marker Spartanburg, South Carolina

They closed the doors 10 minutes before closing time

If we had to be there 10 minutes prior thats what they shouldve told me when I called And ask they told me as long as I was there before 3 oclock that they would see me I was there 10 minutes early and the doors were already locked there were several other people there he would wear there before me and they would not let them in either
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Loss:
$125
Pros:
  • To help make medicines and help save lives

Preferred solution: Full refund

User's recommendation: Make sure you get there an hour early or you might not get seen

Theresa A Lro

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Verified Reviewer

Faulty machines

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I recently went to donate I was almost done and the machine starting putting my blood into the plasma bottle because of a malfunction of the machine.now I can't donate for 8 weeks so I am out of money and patients are out of my plasma to help them.i don't think it is fair that I can't donate now for eight weeks because of your machines..the staff at the McKeesport center is great but they can't work without good machines..I know there is a lot of money made off of this plasma and the people donating it should be compensated well..I would like compensated for my loss..
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Loss:
$1000
Pros:
  • Great staff
Cons:
  • Faulty machines

Preferred solution: Full refund

ms Ive

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Verified Reviewer

IGive Rewards

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CSL Plasma gives small compensation payments for donations via iGive Rewards gift cards. These gift cards allow the funds to expire and make it difficult to transfer the funds to your bank account without steep fees. Seeing as the company makes billions of dollars of profit selling donors' plasma to healthcare centers, you'd think the compensation would be straightforward, but it's just another opportunity to exploit. Very dishonest business
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Preferred solution: The company should reevaluate their donor compensation model and rid of fees & expiration.

Rachel G Nlg

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Verified Reviewer
| map-marker San Antonio, Texas

Need a copy of payments

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Website always resets its self now I'm not able to donate due to technical stuff in. On the website, I signed up for the bonus, and it never goes through and no one at the center helps or explains to me the problem I have with it.
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Loss:
$70
Pros:
  • Medicine we help make that saves lives
Cons:
  • Not any

Preferred solution: Full refund

User's recommendation: Maybe depends on center

Kylinda S

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Verified Reviewer
| map-marker Jacksonville, Florida

Need to speak to a customer service rep

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I was stuck wrong twice arm was hurting badly for days the staff is very rude mary is nasty and disrespectful she shouldn't be in charge of anything with the way she acts pls get help over there people do donate to help others it's sad how they are not trained and just sticking people wrong
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Loss:
$300

Preferred solution: Deliver product or service ordered

User's recommendation: Get trained help in there and more respectful people

Kim bubbles

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Verified Reviewer
| map-marker New Hope, Minnesota

Being disrespected in front of other donors

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Updated by user Aug 03, 2022

You know that those so and so people in the new Hope office said they saw the film and now all of sudden it is missing in action now that guy move to another state the guy made up his own stories and the sr doctor didn't like what happened he's from the corporate...

Original review Jul 04, 2022
I was very disrespected in front of other donors the medical person was yelling at me because I complaining about pain in my left arm. Blood was taken from my right arm.

He yelled out am I drug I asked him what was this about then he yelled again what medicine im taken I name them out loud he said is that all still yelling I said yes. Then he said what can be possibly be wrong with you left arm. I said maybe I'm having a heart attack I'm 60 years old and why are doing this to me. He said when she get done returning your blood go to my office I didn't answer him.

The lady that unhooked me told me to go to his office I said the way he treating me. No way. She went in told him. Minutes later he came.

And still yelling at me I didn't say nothing to him I put my head with tears on my eyes he's yelling at me again why aren't you talking to me I was so afraid and scared I said why you doing this to me why are disrespectful what did I do wrong I try to take the pain but it got worse. I thought my heart was going to burst. I have a heart murmur I just don't understand what why that happened I don't ever what to go back.

Then he said are going to come to my office I said nothing then yelled out in front of other donor as he walked out very mad I'm going to defer me. Real loud..
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Cons:
  • Rude customer service
  • Worst staff i have ever seen at donation center

Preferred solution: Let the company propose a solution

2 comments
thomas M Grf

csl plasma will not give me my igive rewards points

Guest

thats soooo unacceptable. just plain big no -no.

get rid of the manager who didnt know or care to alter their bad reaction. scene made is permanent rep for that center in Minn. transfer this guy to china and have him start at the bottom. cant believe corp office of region wont see this here in month of July.

slow to react against this BS but at least start watching that manger. ceo go in disguise and see what happens "Undercover Boss"-like spying.

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Kathie V Jxk

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Verified Reviewer

App malfunctioning

I need csl app to work. I can't do anything with it. Please help if you can. I would really appreciate it.
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Preferred solution: The app to work.

Carlo Euk

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Verified Reviewer
| map-marker Cleveland, Ohio

Stolen csl card

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Stolen csl card and the individual posing as me on 8/25/22. And that I was never notated about it or a call back to see if it was me
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Anonymous
map-marker Laurelton, New Jersey

Horrific service and discriminated

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Came in to do new donation since Ive done it before in Philly and really liked CSL. I showed up 7:45 on a Sunday.

I called to make sure what time I should get there and was told at open. When I got there I asked to donate and said I was new. They became annoyed even though the place was empty. I kept being told that new donations started later and later.

I am high functioning but on the spectrum and when I sense hostility I tend to talk fast and loud. The one woman made fun of me when I told her I was autistic she rolled her eyes and said yep. So i said Ill come back another day and asked when I should arrive for new donations the one lady tried giving me a time but the other lady rudely said 8 and said by. I let it slide and tried this past Sunday and I couldnt even get in the building and they said no nurse today for new patients.

Like how do you operate without a nurse. I was treated poorly and when I explained why I was speaking fast was made fun of. Its not a big deal to take a new patient.

Still waiting on a callback for the manager. Very upset by this

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