Csl Plasma
Reviews and Complaints
You haven't explain why I was turned away
User's recommendation: No not until this is straighten out
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Verified Reviewer | National City, CaliforniaTo make complant
First of all i got to let you know that im a truck driver and i go nationwide.I donated at a center in National City Ca. Nov.9, i had been driving and took a break, so i went to donate.
While donating my left leg start cramping, which for me that's nothing new. The manager deferred me for 7 days she said. Nov.27. I go to donate in Greensboro NC.
And find the deferr is still there. The manager said she couldn't remove it till i go back to National City Ca. To get it taken off, why do i have to go cross country to get it taken off? She said she would take it off but i got to come back to National City Ca.so i can't donate anywhere.
It's been a month now i don't see why i have to go back cross country to get it off. It seems after a screening from medical at a center i could be cleared.
Preferred solution: The deferral taken off my profile.
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Verified Reviewer | Allentown, PennsylvaniaReferral Bonus
- I like it there
- Ripped me off for my referral
Preferred solution: My referral bonus
User's recommendation: Ask first before you do a referral call customer service
Cards
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Verified Reviewer | Dallas, TexasBonus/Rewards
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Verified Reviewer | Denver, ColoradoBeen donating plasma 3 years.
User's recommendation: Be patient..
They closed the doors 10 minutes before closing time
- To help make medicines and help save lives
Preferred solution: Full refund
User's recommendation: Make sure you get there an hour early or you might not get seen
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Verified ReviewerFaulty machines
- Great staff
- Faulty machines
Preferred solution: Full refund
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Verified ReviewerIGive Rewards
Preferred solution: The company should reevaluate their donor compensation model and rid of fees & expiration.
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Verified Reviewer | San Antonio, TexasNeed a copy of payments
- Medicine we help make that saves lives
- Not any
Preferred solution: Full refund
User's recommendation: Maybe depends on center
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Verified Reviewer | Jacksonville, FloridaNeed to speak to a customer service rep
Preferred solution: Deliver product or service ordered
User's recommendation: Get trained help in there and more respectful people
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Verified Reviewer | New Hope, MinnesotaBeing disrespected in front of other donors
You know that those so and so people in the new Hope office said they saw the film and now all of sudden it is missing in action now that guy move to another state the guy made up his own stories and the sr doctor didn't like what happened he's from the corporate...
He yelled out am I drug I asked him what was this about then he yelled again what medicine im taken I name them out loud he said is that all still yelling I said yes. Then he said what can be possibly be wrong with you left arm. I said maybe I'm having a heart attack I'm 60 years old and why are doing this to me. He said when she get done returning your blood go to my office I didn't answer him.
The lady that unhooked me told me to go to his office I said the way he treating me. No way. She went in told him. Minutes later he came.
And still yelling at me I didn't say nothing to him I put my head with tears on my eyes he's yelling at me again why aren't you talking to me I was so afraid and scared I said why you doing this to me why are disrespectful what did I do wrong I try to take the pain but it got worse. I thought my heart was going to burst. I have a heart murmur I just don't understand what why that happened I don't ever what to go back.
Then he said are going to come to my office I said nothing then yelled out in front of other donor as he walked out very mad I'm going to defer me. Real loud..
- Rude customer service
- Worst staff i have ever seen at donation center
Preferred solution: Let the company propose a solution
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Verified ReviewerApp malfunctioning
Preferred solution: The app to work.
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Verified Reviewer | Cleveland, OhioStolen csl card
Horrific service and discriminated
Came in to do new donation since Ive done it before in Philly and really liked CSL. I showed up 7:45 on a Sunday.
I called to make sure what time I should get there and was told at open. When I got there I asked to donate and said I was new. They became annoyed even though the place was empty. I kept being told that new donations started later and later.
I am high functioning but on the spectrum and when I sense hostility I tend to talk fast and loud. The one woman made fun of me when I told her I was autistic she rolled her eyes and said yep. So i said Ill come back another day and asked when I should arrive for new donations the one lady tried giving me a time but the other lady rudely said 8 and said by. I let it slide and tried this past Sunday and I couldnt even get in the building and they said no nurse today for new patients.
Like how do you operate without a nurse. I was treated poorly and when I explained why I was speaking fast was made fun of. Its not a big deal to take a new patient.
Still waiting on a callback for the manager. Very upset by this
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csl plasma will not give me my igive rewards points
thats soooo unacceptable. just plain big no -no.
get rid of the manager who didnt know or care to alter their bad reaction. scene made is permanent rep for that center in Minn. transfer this guy to china and have him start at the bottom. cant believe corp office of region wont see this here in month of July.
slow to react against this BS but at least start watching that manger. ceo go in disguise and see what happens "Undercover Boss"-like spying.